Return Policy

At Hemp Confections, we strive to ensure your complete satisfaction with our hemp gummies. If for any reason you are not satisfied with your purchase, we offer the following return policy:

Unopened Products

  • You may return any unopened product within 30 days of the original purchase date for a full refund or exchange.

  • To be eligible for a return, the product must be in its original, unopened packaging and in the same condition as when you received it.

  • Please include your order number or proof of purchase with the returned item.

Opened or Used Products

  • For opened or used products, we handle returns and concerns on a case-by-case basis. Please contact our customer service team at Pcreed@hempconfections.com or 414-220-2264 to discuss your situation.

  • We may require additional information, such as photos or a description of the issue, to assist you effectively.

How to Initiate a Return

  1. Contact our customer service team at Pcreed@hempconfections.com or 414-220-2264 to request a return authorization.

  2. Once approved, package the item securely and include your order number or proof of purchase.

  3. Ship the product to the address provided by our customer service team. Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

Refunds

  • Refunds will be processed within 5-7 business days after we receive and inspect the returned product.

  • Refunds will be issued to the original payment method used for the purchase. Please allow additional time for the refund to appear in your account, depending on your bank or payment provider.

Damaged or Defective Products

  • If you receive a damaged or defective product, please contact us immediately at Pcreed@hempconfections.com or 414-220-2264. We will gladly replace the item or issue a refund at no additional cost to you.

Exchanges

  • If you would like to exchange a product, please contact our customer service team to arrange the exchange. Exchanges are subject to product availability.

Non-Returnable Items

  • For health and safety reasons, we cannot accept returns of opened or used products unless they are defective or damaged upon arrival.

Contact Us

If you have any questions or concerns about our return policy, please don’t hesitate to reach out to our customer service team at:

Thank you for choosing Hemp Confections! We appreciate your trust in our products and are committed to providing you with the best possible experience.

Note: This return policy is subject to change without notice. Please refer to our website or contact customer service for the most up-to-date information.